FAQ
I received the wrong item
If you received the wrong item or size, please email us directly at alexandra@goldheartclub.com within 3 days of receipt, including the email number and reason for your email. We will then walk you through the next steps.
Can I change my order once it has been confirmed?
Yes, to modify an order, it is important to contact us at alexandra@goldheartclub.com. However, once the package is sent for shipment, it is no longer possible to modify it. You will then have to make a regular return or place another order.
My delivery information is incorrect or has changed
We cannot guarantee address changes if the order has already been processed. If you would like to check if it is possible to change your delivery address, please email alexandra@goldheartclub.com with your order number and updated delivery address.
Discount code
Discount codes must be entered during the checkout process. We are not responsible if you forget to apply the code before placing your order. Items on sale, through a promotion, or with a discount are final sales.
Can I collect my package instead of having it delivered?
Yes, but only for customers in Sherbrooke and Lac-Mégantic (QC). Do not take this option if you are not from the area. Please write to 819 437-9853 with your order number to let us know when you will be coming.
What is the material and care of 16 oz plastic cups? Can I put a hot drink in them or pour my coffee over them?
- PP (polypropylene) material: Lightweight, robust and perfectly suited for everyday use
- BPA-free: For safe consumption, respecting your health and the environment
- 16 oz capacity: Ideal for your favorite hot or cold drinks, without exceeding 70*c
How do I take care of my items?
CREWNECK/HOODIES/LONGSLEEVES: Turn inside out before washing. Cold water and delicate cycle preferred. Air dry.
SHERPA JACKET: Hand wash and air dry.
GLASS AND GLASS CUP: Best to hand wash to maintain quality.
PLASTIC GLASS: Best to hand wash to maintain quality.
WINE TUMBLER/CUP: Dishwasher safe.
TOQUES/CAPS: Hand wash and air dry.
SLIPPERS: Hand wash and air dry.
TOTE BAG: Hand wash and air dry, no dryer or washing machine