Refund policy
RETURN AND REFUND POLICY
We have a return policy of 10 days from the date your order is shipped. All return requests must therefore be submitted within this timeframe.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and unaltered, with the original tags still attached and, where applicable, in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at alexandra@goldheartclub.com and include your full name, order number, the item you would like to return or exchange, and the reason for the return.
Please note that returns must be sent to the following address:
453 Ch Vallon de l'Echo
Marston, QC, G0Y 1G0
Canada
Please wait until your return request has been approved before shipping your package. Once your request has been reviewed and accepted, we will provide you with instructions on how to proceed with the return. Items returned without prior authorization will not be accepted.
You can always contact us with any return-related questions at alexandra@goldheartclub.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including personalized or custom-made products.
No refunds are available for coloring workshops.
Items purchased on sale, as part of a promotion, or with a discount are considered final sale and cannot be refunded or exchanged.
Orders placed using a gift card received through a contest are also considered final sale and cannot be refunded or exchanged.
Please contact us if you have any questions regarding whether a specific item is eligible for return.
Exchanges
The fastest way to get the item you want is to return your eligible item and, once the return has been accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding our standard return policy, if your order is shipped to the European Union, you have a 14-day right of withdrawal, in accordance with applicable laws.
The item must be returned in the same condition in which you received it: unworn or unused, with its tags and in its original packaging. Proof of purchase may also be required.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at alexandra@goldheartclub.com.
Important Information
- By submitting a return, you agree to all terms and conditions of this Return Policy.
- If your return does not meet the conditions outlined above, it will be refused and no refund or store credit will be issued.
- Returned items that are not eligible for return will not be shipped back.
- Our illustrated glassware is carefully packaged to ensure it arrives in perfect condition. Once delivered or picked up, we do not replace or refund glassware that breaks due to an accident, improper care, or being dropped.
- To keep your glassware in good condition, gentle hand washing is recommended. Avoid impacts and do not place your glassware in the dishwasher or microwave.
- Gold Heart Club is not responsible for packages that are lost, stolen, or delayed in transit during the return process. A tracking number is required for all returns.
J'ai aussi retiré les passages génériques de Shopify sur les fleurs, plantes, liquides inflammables, etc., parce qu'ils n'ont pas vraiment rapport avec Gold Heart Club et rendent ta politique inutilement longue.