Return Policy – Gold Heart Club

Return Eligibility

For a return to be accepted, the order and item must meet the following conditions:

1. The return request must be made within 10 days of the shipping date.
2. The item must be new, unworn, unwashed, and unaltered.
3. The original tags must still be attached.
4. The item must not be part of sales, promotions, or discounts, as these sales are final.
5. The shipping costs for returns or exchanges are the customer's responsibility.

To initiate a return, please email us at alexandra@goldheartclub.com with the following information:

• your full name,
• your order number,
• the affected item(s),
• and the reason for the return.
• We will then provide you with the necessary instructions to proceed with the return or exchange.

Return Process Steps

1. Contact us by email at alexandra@goldheartclub.com with the details mentioned above.
2. Allow 24 to 48 hours for us to respond.
3. Once your return is approved, we will send you the return instructions.
4. Upon receipt of the package at our workshop, please allow a maximum of 10 business days for inspection and processing of your return.

Exceptions and Non-Returnable Items

For reasons of hygiene, personalization, or product nature, certain items are not eligible for return or exchange, including:

• Coloring books,
• Mystery crewnecks or any item purchased blindly (mystery mugs, surprise bags),
• Customized or made-to-measure items,
• Promotional or sale items.

Important Clarifications

• By proceeding with a return, you accept the conditions of this policy.
• If the criteria are not met, the return will be refused and no exchange or credit will be issued. Non-compliant returned items will not be sent back.
• Gold Heart Club is not responsible for packages lost, stolen, or damaged during return shipping.
  ➜ We strongly recommend using a service with a tracking number.